Fursa ya kazi Client Service Associate at Simara Enterprises Ltd March 2025

Fursa ya kazi Client Service Associate at Simara Enterprises Ltd,Apply for this job only after you have read and understood the position you are applying for and for further assistance you can contact us for further assistance.

Fursa ya kazi Client Service Associate at Simara Enterprises Ltd

Client Service Associate – 1 position

Company Overview

Twenty4 Company is a leading provider of digital printing and branding services specializing in stationary, marketing materials, and branding of premises. We are seeking a motivated and experienced salesperson to join our team and drive business growth through prospecting and acquiring new clients.

Job Overview

Client Service Associate – Printing Sales is responsible for handling customer inquiries, managing orders, and driving sales from within the company premises. This role focuses on engaging with walk-in clients, handling phone and email inquiries, and ensuring customer satisfaction while promoting printing services.

Key Responsibilities 

1. Serve as the first point of contact for walk-in clients and inbound inquiries.

• Understand customer needs and recommend appropriate printing solutions.
• Prepare and present price quotations based on client requirements.
• Upsell and cross-sell printing services and related products.
• Convert inquiries into confirmed orders and meet sales targets.

• Accurately record customer orders and specifications.
• Liaise with the production team to ensure timely and quality service delivery.
• Monitor order progress and update clients on order status.
• Address and resolve any issues related to orders, payments, or deliveries.

3. Customer Service & Relationship Management

• Maintain a high level of professionalism and courtesy when dealing with customers.
• Follow up on customer satisfaction and gather feedback for service improvement.
• Build and maintain relationships with returning customers to encourage loyalty.
• Handle complaints and escalate issues to the Sales Manager when necessary.

4. Administrative & Reporting Duties

• Maintain accurate records of sales transactions and customer interactions.
• Assist in managing the sales database and updating client information.
• Prepare daily, weekly, and monthly sales reports.
• Track and report on sales performance against set targets.

5. Marketing & Promotions Support

• Assist in the execution of in-house promotional activities.
• Distribute marketing materials and provide information on new services.
• Work closely with the marketing team to implement sales campaigns.
• Collect customer feedback to help improve product offerings and promotions.

Qualifications 

• Diploma or degree in Sales & Marketing, Business Administration, or a related field
• 1-2 years of experience in sales, customer service, or a related field
• Experience in printing, advertising, or related industries is an advantage.
• Strong understanding of printing processes and products (preferred).

Skills and Competencies 

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proficiency in Microsoft Office (Excel, Word) and POS/CRM systems
• Problem-solving skills with a proactive approach.
• High attention to detail and organizational skills.
• Ability to multitask and handle multiple inquiries simultaneously.

Key Performance Indicators (KPIs)